TLTG Terms and Conditions

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TLTG Terms and Condition’s

This website is operated by the Linden Travel Group (“we”, “us” or “our” in these conditions).
TLTG is a trading name of The Linden Travel Group which is a family firm (trading in travel since 2004) and based at 23 George Street, Helpringham, Sleaford, Lincolnshire NG34 0RS.

The hotels and other services on this website are only available for purchase by those who are aged 18 or over, who are making the purchase from within the UK, EU and the USA who have a valid email address to which booking documentation will be sent. We do not accept bookings made by travel agents or other agents appointed on behalf of members of the public. Any bookings made in contravention of these conditions will be invalid and will be cancelled. In such circumstances, a refund will be given (less any charges we incur from the supplier), but we also reserve the right to charge an administration fee of £100 per booking.

A booking is made with us when (a) you tell us that you would like to accept our written or verbal quotation; and (b) you pay us a deposit (if you are booking within 6 weeks of departure, full payment is due at the time of booking); and (c) we issue you with a booking confirmation. We reserve the right to return your deposit and decline to issue a confirmation at our absolute discretion. A binding contract will come into existence between you and us as soon as we have issued you with a booking confirmation that will confirm the details of your booking.

No warranties and/or representations of any kind, express or implied, are given as to the compliance of the information shown on this site, the services offered, or any information relating to such services and our business in any respect with any laws of any country other than the laws of England and Wales. Access to this site is conditional on your agreement that all information contained in it and all matters which arise between you and us will be governed by English law. Access is further conditional on your agreement that any dispute or matter which arises between you and us will be dealt with exclusively by the Courts of England and Wales (unless you have booked your holiday in Scotland or Northern Ireland, in which case any disputes may be dealt with in the local courts in either country, as applicable). We reserve the right to deny access to this site at any time without notice. Without prejudice to the foregoing provisions, we are entitled to the benefit of any applicable exclusions and/or limitations of liability permitted by the laws of any country found to be applicable to the information shown on this site and/or to any services offered via this website.

When you use this website you agree to be bound by the following obligations:

  • • You accept financial responsibility for all transactions made under your name or account.
  • • You confirm you are 18 years of age or over and have legal capacity to make a booking.
  • • You warrant that all information you provide about yourself or anyone else is true and accurate.
  • • You will not use this site for speculative, false or fraudulent bookings.
  • • You will not use this site to transmit threatening, defamatory, pornographic, political, or racist material or any material that is otherwise unlawful.
  • • You will not modify, copy, transmit, distribute, sell, display, license or reproduce this site or any of its content in any way, except that one copy of any information contained within this site that is relevant to you or your booking may be made for personal, non-commercial use.
  • • You will make use of the security devices that we offer on this site and you will keep any passwords secret.
  • • You fully understand the these Terms and Condition override any others shown by agents on our website. This is important especially with cancellations terms and that the Linden Travel Group (including this website) are paramount.

Linden Travel Group Terms of Business

Except where otherwise specified, we act only as an agent or sub-agent in respect of all bookings we take and/or make on your behalf. We accept no liability in relation to any contract you enter into or for any services or arrangements you purchase (“arrangements”) or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any arrangements. For all arrangements, your contract will be with the supplier of the arrangements in question (the ‘supplier(s)’).When making your booking we will arrange for you to enter into a contract with the applicable supplier(s) of the arrangements. Your booking with us is subject to these Agency Terms and Conditions and the specific booking conditions of the relevant supplier(s) you contract with and you are advised to read both carefully prior to booking. The supplier’s terms and conditions may limit and/or exclude the supplier’s liability to you. The supplier’s terms and conditions may also state different cancellation terms to ours and in this case only our Terms and Conditions will apply. If unsure then please check before booking. Copies of applicable conditions are available on request from us.

Deposit:
If a hotel price states “non-refundable” then these must be paid in full at time of booking, all other cancellation terms will be loss of deposit if cancelled before 31 days before arrival. If the booking is cancelled between 0-31 days then the full amount is required.

Deposit: We will accept 10% on bookings made 6 weeks before arrival with the final balance due one month prior to arrival.

Deposit: 1a. If you have paid a deposit, you must pay the full balance by the balance due date notified to you. If full payment is not received by the balance due date, the booking will be cancelled with loss of deposit.

Accuracy of Prices: We reserve the right to amend advertised prices at any time. We also reserve the right to correct errors in both advertised and confirmed prices. Special note: changes and errors sometimes occur. You must check the price of your chosen arrangements at the time of booking. Once a booking has been made and accepted by the supplier then the price will be fixed.

Payments:
Any monies paid by a client will be processed securely via Worldpay.
Once you have agreed a price we will send you a unique email – which will include a link to the Worldpay system, and it is your responsibility to ensure payment is made. As this is an encrypted and secure payment system we will never see your bank or card details.

No booking will be made until Worldpay confirm that payment has been cleared.

Debit & Credit card charges: We do not charge any extra fees for any card payment.

ATOL Bookings:
As we do not sell any flights we are not required to hold an expensive ATOL certificate as we do not sell holidays.

You may leave our website and land on another travel agents website who would be ATOL bonded. You may also click on a link which takes you to a tour operator which will hold an ATOL.

Insurance:
You are strongly recommended to take out personal travel insurance for all members of your party. Some suppliers require that you do so. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs. Please read your policy details on receipt and take them with you on holiday.

Special requests:
If you have any special requests (for example dietary requirements, cots or room location), please let us know at the time of booking. We will pass on all such requests to the supplier, but we can’t guarantee that they will be met and we will have no liability to you if they are not.

Changes and Cancellations by you:
Any cancellation or amendment request must be sent to us in writing, by email or post, and will take effect on the day we receive it. Proof of posting is not proof of receipt, therefore you are advised to also confirm all changes to our Customer Services Department by telephone but only after sending an email. Please ensure that you have received written confirmation of any changes to your booking prior to travel. Whilst we will try to assist, we cannot guarantee that such requests will be met. Amendments and cancellations can only be accepted in accordance with the terms and conditions of the supplier of your arrangements. The supplier may charge the cancellation or amendment charges shown in their booking conditions (which may be as much as 100% of the cost of the travel arrangements and will normally increase closer to the date of departure). In addition we may charge an administration fee of £25.00 per person.

Changes and Cancellations by the Supplier:
We will inform you as soon as reasonably possible if the supplier needs to make a significant change to your confirmed arrangements or to cancel them. We will also liaise between you and the supplier in relation to any alternative arrangements offered by the supplier but we will have no further liability to you.

Our responsibility for your booking:
Your contract is with the supplier and its booking conditions apply. As agent, we accept no responsibility for the actual provision of the arrangements. Our responsibilities are limited to making the booking in accordance with your instructions. We accept no responsibility for any information about the arrangements that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your booking (or the appropriate proportion of this if not everyone on the booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.

Visa, passport and health requirements:
Unless you tell us otherwise, we are entitled to assume that all members of your party are British citizens who hold or will hold full British passports valid for the entire duration of the arrangements you chose to purchase. Information on visa, passport and health requirements, where given and applicable, is so given on this basis. Requirements may change and you are therefore strongly recommended to check the up to date position with the supplier of the arrangements, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before departure.

Accommodation Ratings and Standards:
All ratings are as provided by the relevant supplier. These are intended to give a guide to the services and facilities you should expect from your accommodation. Standards and ratings may vary between countries, as well as between suppliers. We cannot guarantee the accuracy of any ratings given.

Complaints:
Because the contract for your arrangements is between you and the supplier, any queries or concerns should be addressed to them via ourselves. If you have a problem whilst on holiday, this must be reported to the supplier or their local agent immediately. If you fail to follow this procedure there will be less opportunity for the supplier to investigate and rectify your complaint. The amount of compensation you may be entitled to could therefore be reduced or extinguished as a result. If you wish to complain when you return home, write/email us and we will forward this on to the supplier. You will see their name and contact details in any confirmation documents/vouchers we send you.

Law and Jurisdiction:
These terms of business are governed by English law and the courts of England and Wales have jurisdiction, (unless you live in Scotland or Northern Ireland, in which case you can bring proceedings in your local court under Scottish or Northern Irish law, as applicable.)

Misc. These are in addition to those shown above.
As the Linden Travel Group offers services such as accommodation for Adults Only we have added below certain conditions that must be adhered to when booking via us

Supplier Conditions.
With regards to hotel bookings – especially at the start and end of the summer season, some hotels will either open late or close early due to lack of bookings. If this happens the hotels agent will offer you an alternative which may offer the same services as originally booked. You can either accept this relocation or reject it. If you reject the offer then all we can do is refund any monies paid for that part of your booking. We would always try and work with you to find an alternative hotel but this is sometimes impossible to do.

The suppliers reserve the right to charge extra or cancel the booking of non-UK residents. The prices shown on this website are set at tourist rate and are applicable to UK residents and some members of the EU. Some hotels will only accept bookings from UK passport holders and some non-EU countries such as Turkey, Egypt, Morocco & Tunisia don’t allow certain nationalities (Russian, Ukraine, Middle Eastern countries and nationals of that country) to book at the tourist rate and if your booking is processed you may be asked to pay a supplement once in resort or your booking may be refused. We and the hotels UK agent have the right to refuse any booking but where a client has made a booking and tried to ignore these conditions a 95% refund (minus any cancellation cost imposed by the hotels or its agent) will only be made. The 5% will be used to cover our cost and charges made by our bank. If we request verification of nationality you must respond within 12 hours or the booking will automatically be cancelled. Having stated this we do take many bookings from overseas clients without any problems whatsoever but if unsure then please email fred@tltg.co.uk stating the country you wish to visit and the nationality of all guest and we will give you a quick answer.

With regards to transfer bookings the rate shown is based on the destination supplied by the hotels UK agent but this can be wrong. When this happens the transfer provider has the right to cancel the transfer or offer it at the correct rate. You can either accept the new charges or reject them. If you reject the offer then all we can do is refund any monies paid for the original transfer. If you are booking a transfer without flights from us then you will need to supply the correct flight details within 48 hours of booking. We will request these once and once only. Failure to supply the correct information will relate in the loss of the transfer part of your booking and no refund will be offered.

Any amenities or services that are mention in the hotel description may incur an extra charge which must be paid locally to the hotel. This is usually for use of the gym or spa facilities but could be for a wide range of extras.

Any local taxes set by the countries Government must be paid locally to the hotel upon arrival.

Youtravel T & C’s
Meeting Point YouTravel Tourism L.L.C., a company incorporated under the laws of Dubai, with Company registration number, 1139121 having its principal place of business in the United Arab Emirates, IBN Battuta Gate, Office 401, P.O. Box 51783 (“MPYT”). Youtravel.com is a trading name of MPYT.

Preamble
These booking conditions apply to the contract when you purchase hotel accommodation through this website from MPYT. We are a service provider in the field of travel and tourism and we act as a principal in the supply to you of hotel accommodation. Our goal is to provide you with all necessary information on hotels that we contract so you are in a position to purchase accommodation through our site.

You may also find other travel related products or services that you can access via our website, which are offered by partners of ours.

Purchase
At the moment of purchase, you will receive a confirmation for your booking and a voucher. And you will then be bound by these booking conditions. An invoice will be sent to you on the next working day after the date of your booking. Please note that when you receive the details of your booking it is important that you check them carefully and advise us immediately if any errors have been made. Please note that we hold the right within 48h to cancel your booking if we notice that a loading mistake has been done in terms of price, availability, room type or board type.

Your rights
When a purchase has been completed, the hotel you have selected is obliged to provide you with accommodation as described on your voucher. Rooms will be allocated at the time of check-in. Please note that hotels cater for an international clientele and staff working in the hotels may not all be English-speaking. Please also note that whilst this website endeavours to offer accurate information at all times, certain facilities may occasionally be withdrawn due to low occupancy, to enable repairs to be carried out, at the beginning and end of the season, or for any other valid reasons.

Your obligations
Invoices must be paid promptly in accordance with the agreed terms of payment. Unless the invoice has been paid in full you are not entitled to the accommodation booked. If you want to amend or cancel your booking then you are subject to your agent’s amendment and cancellation terms. All minors must be escorted by their parents or provide us with an appropriate consent form before bookings will be accepted. Please note that you must in all instances make yourselves aware of and respect the terms and conditions of the hotel and also any local or national legislation that may apply in the resort of your choice as MPYT will not accept liability for any financial or other loss incurred if you fail to do so. Please be aware that it is the policy of some hotels in certain countries (e.g. Egypt, Tunisia and Morocco) not to allow nationals to book at special contracted rates sold outside of that country. Please contact MPYT prior to making such a booking.

Multiple Bookings
With party bookings, we will communicate only with the party leader who will be deemed to take responsibility for all members of his or her party and who will be expected to communicate to the remaining members of his or her party any information supplied regarding the booking. We will act at all times upon the assumption that the party leader has obtained agreement from all party members to the original booking and to any subsequent changes of any nature that may be made to the booking.

Insurance
You must ensure that you have proper holiday insurance in place. From time to time you may be linked via this website to a partner who will be able to supply information on insurance policies but you must use your own discretion when choosing an insurance provider.

Changes
We will endeavour at all times to ensure that hotels make no changes to bookings that we have made with them. If, however, we are advised by the hotel that they have to change your booking or they are unable to provide the accommodation booked we will inform you as soon as possible before departure if we can but will have no other liability towards you. In the unlikely event we are advised by a hotel before departure that the accommodation we have allocated to you is no longer available or cannot be provided we will endeavour to provide you with similar accommodation but will have no other liability towards you. If you do not choose to accept that accommodation you can cancel with a full refund but we will have no other liability towards you. If, for whatever reason, a hotel (or supplier) is forced to transfer you to alternative accommodation when you arrive in resort, they will undertake to transfer you to alternative accommodation of equivalent rating to that originally booked but neither they nor we will have any other liability towards you. Please note that if for any reason (for example a significant flight delay or problem with passports) your arrival date or time changes it is vital that the hotel be notified immediately or you will be considered to be a no show and your accommodation may be released. Please also note that no refund can be claimed if you stay at the accommodation for a shorter period than that for which you have booked.

Behaviour
If the hotel management has reason to believe that any member of your party has behaved in an improper manner they reserve the right to terminate your stay immediately and we will in those circumstances owe you no further obligation under the contract. Full cancellation charges will then apply and neither the hotel nor our company will have any further responsibility for you or liability towards you. Furthermore, if any member of your party causes any damage to the hotel or to any other third party during your stay, you agree to indemnify us in full against any subsequent claim that may be made against us, the local representative or the hotel. In all instances you are liable for any damages caused to the hotel and/or third parties and all expenses incurred during your stay must be paid in full before you leave your hotel.

Communication
All communication and confirmations between the parties will be done through emails.

Limitation of Liability
We assume no liability for any of the accommodation arrangements, apart from cases where damage to you was caused by our negligence. We will pursue on your behalf against the hotel owner any other claims for compensation or damages for any incident that may occur during your stay at the hotel. You agree to provide all reasonable assistance to us in pursuing that claim for your benefit, including the provision of evidence, witness statements etc.

Any special requests must be made directly to the hotel and we offer no guarantee that those special requests will be met. We assume no liability for any products or services that may be supplied by partners nor for any other services (eg flights or transfers) booked with third parties. Our liability is in respect of the provision of the accommodation only.

We do not give any undertaking as to whether a hotel will be able to cater for those who require special diets nor do we give any undertaking as to the suitability of properties for disabled clients. If any member of a party requires a special diet or suffers from a disability appropriate checks should be made before booking to establish that the property chosen is suitable.

Complaints
If you have any complaints during your stay at the hotel, please try to resolve them immediately by reporting them to the hotel staff. If your problems are not resolved, you can contact the local representative whose details are listed on your voucher. If those problems remain unresolved, please contact the agent through whom you booked your hotel in order that they can contact us. If you remain dissatisfied after your holiday ends, please write to your agent within 14 days of your return to the UK.

Governing Law and Jurisdiction
This agreement is governed by the laws of the United Arab Emirates.

All disputes arising under or in connection with it shall be subject to the exclusive jurisdiction of the following courts:

1. Where the client entering into the contract is an individual acting as a consumer, the courts of England and Wales, or another country of the European Union where the individual is domiciled ; or

2. In all other cases, the courts of Dubai.

Bookabed T & C’s

Amendment Conditions
If amendments are permitted, changes to arrival date or room type, or where special offers were applied at the time of the original booking, may result in the item re-pricing. Booking may not be changeable.

All non-refundable bookings are non- changeable and cannot be cancelled.

Resort Fees
Please note some hoteliers include an additional fee to be paid locally. These fees can be indicated on your check out bill and can be listed or called resort fees, utility fees, urban fees, amenity fees. These fees can only be collected locally. These fees normally cover parking, the use of the gym, and local phone calls among other benefits, however they vary from property to property.

Tourism Tax:
Please note some resorts have introduced a tourism tax which is an additional fee to be paid locally on arrival. Where possible these fees are shown on any hotel description but as this tax is outside of our control, we may not have been informed of any small changes.

Terms and Conditions
Bedding Configuration
Please note in the case of bedding configurations these can vary from hotel to hotel and from country to country. For Example a Twin in the USA may actually consist of one double bed (the room holds two people) twin beds does not always guarantee 2 beds and double rooms in some destinations can be two single beds pushed together. Also triple rooms do not guarantee 3 beds. A triple room might consist of either one double and one twin bed or twin beds and either a pull out sleeper sofa or camp bed. Should you wish to clarify the particular bedding on your reservation please either contact Adults Only Holidays directly before booking.

City & local tax Where stated we have included hotel sales tax and occupancy taxes within the final rate, however in most European cities and some US cities certain municipalities or regions require hosts to collect from tourists who stay in tourist accommodation such as hotels, B&Bs or vacation rentals as a contribution to the maintenance of local facilities. This tax cannot be prepaid by Bookabed. It has to be collected locally.

Resort Fees. Please note where indicated some prices include resort fees, however you may be required to pay a resort fee locally. Resort fees normally cover parking, the use of the gym, and local phone calls among other benefits. If you are unsure if your reservation is inclusive or not please email us before booking. Wheelchair Accessible Requests. Please note that Wheelchair accessible rooms can only be requested via email.

Non Refundable Hotel Rates. Please be aware to check the cancellation policies associated with this reservation. Non Refundable bookings are strictly non-refundable and/or non-amendable. We are unable to have these fees waived therefore the responsibility lies with the agent to ensure they have adequate payments from the client for such restrictive bookings.

Cancelation and amendments.
Please refer to the Linden Travel Groups T&C’s regarding cancelation terms.

A full list of BookaBed T & C’s can be seen here.

Medhotels (Thomas Cook Hotels)

Booking Conditions
The term “Medhotels” refers to “Thomas Cook International AG” trading as “Medhotels”, a corporation organised under the laws of Switzerland with company number CH-130.3.017.004-0 whose registered office is Poststrasse 4, CH-8808 Pfaffikon, Switzerland. The term “You” means the party visiting the Medhotels website or accessing the XML booking interface (collectively the “Booking Engine”) and/or booking a reservation (a “Booking”) on behalf of a consumer or for onward sale as a principal to a consumer.

The Booking Engine is provided solely to assist you to gather travel information, determine the availability of travel-related goods and services, make legitimate reservations or otherwise transact business with travel suppliers, and for no other purposes.

You may also have agreed terms with Medhotels under a sub-agency agreement between you and Medhotels (“Agent Specific Terms”). The Booking Engine is offered to you conditional upon your acceptance of these Booking Conditions, subject to any Agent Specific Terms that may have been agreed between you and Medhotels. By accessing or using the Booking Engine and completing any Bookings, you agree that these Booking Conditions then in force shall apply to any such Bookings (subject to any Agent Specific Terms). If you do not agree to the Booking Conditions, please do not complete any Bookings through the website.

1. GENERAL

Medhotels acts as a disclosed agent of (i) accommodations (which may also provide property, resort and related services, amenities and/or facilities) (each, an “Accommodation Provider”); and/or (ii) consolidators of accommodations (each, a “Supplier”), in respect of all Bookings made through the Booking Engine or over the phone. For all Bookings, the consumer’s contract will be with the principal business. The principal business will be determined by how you sell the Arrangements to the consumer, in that:

(a) if you sell Arrangements to a consumer in the capacity of sub-agent on behalf of the Accommodation Provider or Supplier, the principal business is either the Accommodation Provider or Supplier which is the principal in the contract with the consumer for the provision of accommodation (and that business will be the “Accommodation Principal”); or

(b) if you sell on the Arrangements and enter a contract with the consumer in your own name, you are the principal business.

Medhotels do not sell or offer for sale any “packages” or act as an “organiser” within the meaning of the UK Package Travel, Package Holidays and Package Tours Regulations 1992, and these Regulations do not apply to any booking you may make on the Booking Engine or over the phone.

A full list of Medhotels booking conditions can be seen here.

A2B/Hoppa Transfers T & C’s

The following administrative terms apply to contracts arranged by Resorthoppa (UK) Limited, acting as a disclosed agent for the supplier, for passenger services between the departure points and destinations specified at the time these services are booked and paid for. References to “you”and“your” in these administrative terms and conditions mean all passengers listed in the written confirmation (including anyone who is substituted or added at a later date). “We”, “us” and “our” means Resorthoppa (UK) Limited.

1. Resorthoppa (UK) Limited

1.1. Resorthoppa (UK) Limited (“Hoppa”) is a limited company registered in England (company registration number 4933736 and its VAT registration number is 270 3491 14), whose registered and trading address is at 6th Floor, Crown House, One Crown Square, Church Street East, Woking, Surrey, GU216HR, United Kingdom.

1.2. Hoppa is a booking service for passenger transport services (“the services”) at all times acting as the disclosed agent of the supplier specified at the time the services are booked (or the supplier providing the services, should this supplier be different to that specified at time of booking) and paid for by you and confirmed by Hoppa (“the booking”). The terms and conditions applicable to the contract between you and the supplier are set out in the booking conditions of the relevant supplier. These are available on request. Since Hoppa acts as the disclosed agent for its suppliers, it cannot accept any liability arising from the provision of the services.

1.3. By arranging the services through us with the relevant supplier, you agree to be bound by these terms and conditions (as they may be modified and posted on our website or app from time to time) as well as other information contained on the website, app, email or any other form of electronic or written communication with you.

A full list of Hoppa’ s booking conditions can be seen here.